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Privacy Policy

Last Updated: Jan 20th 2025

Introduction

Welcome to Lune a brand by Gee Group (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact our customer service
  • Participate in surveys or promotions

This information may include:

  • Name and contact details (email address, phone number, billing address, shipping address)
  • Payment information (credit card details, bank account information)
  • Account login credentials
  • Shopping preferences and history
  • Communications with our customer service team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited and time spent
  • Referral sources
  • Geographic location (country and city level)

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These may collect:

  • Shopping cart contents
  • Login status
  • Browsing preferences
  • Website performance data
  • Marketing preferences

You can control cookie settings through your browser preferences.

How We Use Your Information

We use your personal information for:

  • Processing and fulfilling your orders
  • Managing your account
  • Providing customer support
  • Sending order confirmations and updates
  • Marketing communications (with your consent)
  • Improving our website and services
  • Analyzing shopping trends and preferences
  • Preventing fraud and maintaining security
  • Complying with legal obligations

We process your personal information based on:

  • Contract fulfillment (processing orders, managing accounts)
  • Legal obligations (tax, business records)
  • Legitimate interests (business operations, marketing, security)
  • Consent (marketing communications, cookies)

Data Sharing and Disclosure

We may share your information with:

Service Providers

  • Payment processors
  • Shipping and logistics companies
  • Email service providers
  • Analytics providers
  • Customer support services

We may disclose information when required by law or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or abuse
  • Ensure the safety of our users

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent
  • Data portability
  • Lodge a complaint with supervisory authorities

International Data Transfers

For customers outside the UAE, your information may be transferred to and processed in countries where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Marketing Communications

You can opt out of marketing communications by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting our customer service
  • Adjusting your account preferences

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

Changes to Privacy Policy

We may update this privacy policy periodically. The latest version will be posted on our website with the effective date.

Contact Us

For questions about this privacy policy or your personal data, contact us at:

Lune 
Email: info@lune-brand.com

Additional Rights for Specific Regions

European Economic Area (EEA) Residents

Additional rights under GDPR include:

  • Right to restrict processing
  • Right to object to automated decision-making
  • Right to lodge a complaint with your local data protection authority

California Residents

Additional rights under CCPA include:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

Governing Law

This privacy policy is governed by the laws of the United Arab Emirates and any applicable international data protection regulations.